Terms, Conditions & Policies

PRIVACY POLICY

Privacy Policy
Last updated: 12/4/2026

At Backdoor Vintage Supply, we respect your privacy and are committed to protecting your personal data.

1. Information We Collect
When you use our website, we may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Payment details (processed securely via third-party providers)

We may also collect data through cookies and analytics tools.

2. How We Use Your Information
We use your data to:

  • Process and ship orders
  • Provide customer support
  • Improve our website and services
  • Send marketing emails (only if you opt in)

3. Email Marketing
If you subscribe to our mailing list, you may receive updates about new drops, products, and offers.
You can unsubscribe at any time.

4. Data Sharing
We do not sell your personal data.

We may share your data with:

  • Payment processors
  • Shipping carriers
  • Website and analytics providers

Only when necessary to operate our business.

5. Data Protection
We take appropriate measures to protect your data, but no method of transmission online is 100% secure.

6. Your Rights (GDPR)
If you are in the European Union, you have the right to:

  • Access your data
  • Request correction or deletion
  • Withdraw consent

To do so, contact us at: backdoorvs.info@gmail.com


7. Cookies
We use cookies to improve your browsing experience and analyze website traffic.

8. Contact
For any privacy-related questions, contact: backdoorvs.info@gmail.com


📦 2. SHIPPING POLICY

Shipping Policy
Last updated: 12/4/2026

1. Shipping Origin
All orders are shipped from Portugal.

2. Shipping Destinations
We ship to most countries worldwide. Some locations may be excluded due to shipping limitations.

3. Processing Time
Orders are processed and shipped within 1–2 business days.

4. Delivery Times
Estimated delivery times:

  • Europe: around 5 business days
  • USA / UK / Australia: 5–10 business days

Delivery times may vary depending on destination and customs processing.

5. Customs & Import Duties
Customers are responsible for any customs duties, taxes, or import fees required by their country.

6. Lost or Delayed Packages
Once an order has been shipped, we are not responsible for delays or losses caused by the shipping carrier.

However, we will assist in contacting the carrier and helping resolve the issue.

🔁 3. RETURNS & REFUND POLICY

Returns & Refund Policy
Last updated: 12/4/2026

1. General Policy
Due to the nature of secondhand and vintage items, all sales are final.

We do not accept returns for:

  • Incorrect sizing
  • Change of mind

2. Exceptions
Returns or refunds may be considered if:

  • The item is significantly different from the description
  • The item arrives damaged

3. Reporting an Issue
If there is an issue with your order, you must contact us within 48 hours of delivery.

Please include:

  • Order details
  • Clear photos of the issue

4. Resolution
If the issue is confirmed, we may offer:

  • A refund
  • A replacement (if available)
  • Store credit

⚖️ 4. TERMS & CONDITIONS

Terms & Conditions
Last updated:  12/4/2026

1. General
By accessing and purchasing from Backdoor Vintage Supply, you agree to these terms.

2. Products
We sell a mix of secondhand and deadstock items.

Due to the nature of vintage clothing:

  • Items may show minor signs of wear
  • Any major flaws will be disclosed

3. Authenticity
All items are verified to ensure authenticity before being listed.

4. Pricing
Prices are determined based on factors such as:

  • Rarity
  • Condition
  • Demand

All prices are subject to change without notice.

5. Orders
We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities per customer

6. Shipping
Shipping is handled according to our Shipping Policy.

7. Liability
We are not responsible for:

  • Customs fees or import taxes
  • Shipping delays or carrier issues

8. Intellectual Property
All website content (images, branding, text) belongs to Backdoor Vintage Supply and may not be used without permission.

9. Governing Law
These terms are governed by the laws of Portugal.

🍪 5. COOKIE POLICY

Cookie Policy
Last updated: [insert date]

1. What Are Cookies?
Cookies are small data files stored on your device to improve your browsing experience.

2. How We Use Cookies
We use cookies to:

  • Enable website functionality
  • Analyze traffic and performance
  • Improve user experience

3. Third-Party Cookies
We may use third-party services (e.g. analytics, payment providers) that also use cookies.

4. Managing Cookies
You can disable cookies in your browser settings at any time.

All orders are shipped from Portugal.

We ship to most countries worldwide, including Europe, the United States, the United Kingdom, and Australia.

Some countries may be excluded due to shipping limitations.

Orders are shipped within 1–2 business days.

Estimated delivery times:


  • Europe: 3–5 business days

  • USA / UK / Australia: ~5–10 business days

Delivery times may vary depending on your location and customs processing.

Yes, customs duties and import taxes are the responsibility of the customer.

General guidelines:


  • 🇪🇺 European Union: No customs fees

  • 🇬🇧 United Kingdom: VAT + handling fees may apply

  • 🇺🇸 United States: Usually no fees under ~$800

  • 🇦🇺 Australia: GST may apply depending on order value

We recommend checking your country’s import policies before ordering.

Not all, around 90% of our pieces are secondhand, but we also source deadstock items (never worn).

Some items may show light signs of wear, while others are in near-new condition.

Yes, all items are carefully verified after sourcing and before being listed to ensure authenticity.

Each item is inspected and given a condition rating.

Any major flaws (holes, stains, etc.) will always be clearly shown in the product photos and description.

Due to the nature of vintage and secondhand clothing, minor signs of wear may be present.

Some pieces are extremely rare, sourced from different places and sometimes dating back 30–40+ years.

Prices are based on scarcity and demand.

That said, we always aim to offer a mix of rare statement pieces and more affordable options.

We recommend checking the measurements provided in each product description.

Vintage sizing often differs from modern sizing, so compare with a similar item you own.

We prioritize sustainability.

Most orders are shipped using reused and eco-friendly packaging to reduce waste.

If you prefer a more premium packaging option, you can email us after placing your order and we’ll upgrade it free of charge.

No, most pieces are one of one.

If we happen to find the same item again, it may be restocked, but this is rare and depends entirely on sourcing.

We try to release new pieces every week (sometimes more, sometimes less).

Stay tuned to our social media to be the first to know, some items sell out quickly.

Due to the nature of secondhand and vintage items, all sales are final.

However, if there is a significant issue not mentioned in the listing, please contact us and we’ll make it right.

Please contact us within 48 hours of delivery with photos, and we’ll resolve the issue as quickly as possible.

For any questions or requests, email us at:

backdoorvs.info@gmail.com

Yes, all items are cleaned or treated before shipping.