FAQ
Frequently Asked Questions
All orders are shipped from Portugal.
We ship to most countries worldwide, including Europe, the United States, the United Kingdom, and Australia.
Some countries may be excluded due to shipping limitations.
Orders are shipped within 1–2 business days.
Estimated delivery times:
Europe: 3–5 business days
USA / UK / Australia: ~5–10 business days
Delivery times may vary depending on your location and customs processing.
Yes, customs duties and import taxes are the responsibility of the customer.
General guidelines:
🇪🇺 European Union: No customs fees
🇬🇧 United Kingdom: VAT + handling fees may apply
🇺🇸 United States: Usually no fees under ~$800
🇦🇺 Australia: GST may apply depending on order value
We recommend checking your country’s import policies before ordering.
Not all, around 90% of our pieces are secondhand, but we also source deadstock items (never worn).
Some items may show light signs of wear, while others are in near-new condition.
Yes, all items are carefully verified after sourcing and before being listed to ensure authenticity.
Each item is inspected and given a condition rating.
Any major flaws (holes, stains, etc.) will always be clearly shown in the product photos and description.
Due to the nature of vintage and secondhand clothing, minor signs of wear may be present.
Some pieces are extremely rare, sourced from different places and sometimes dating back 30–40+ years.
Prices are based on scarcity and demand.
That said, we always aim to offer a mix of rare statement pieces and more affordable options.
We recommend checking the measurements provided in each product description.
Vintage sizing often differs from modern sizing, so compare with a similar item you own.
We prioritize sustainability.
Most orders are shipped using reused and eco-friendly packaging to reduce waste.
If you prefer a more premium packaging option, you can email us after placing your order and we’ll upgrade it free of charge.
No, most pieces are one of one.
If we happen to find the same item again, it may be restocked, but this is rare and depends entirely on sourcing.
We try to release new pieces every week (sometimes more, sometimes less).
Stay tuned to our social media to be the first to know, some items sell out quickly.
Due to the nature of secondhand and vintage items, all sales are final.
However, if there is a significant issue not mentioned in the listing, please contact us and we’ll make it right.
Please contact us within 48 hours of delivery with photos, and we’ll resolve the issue as quickly as possible.
For any questions or requests, email us at:
backdoorvs.info@gmail.com
Yes, all items are cleaned or treated before shipping.